FAQ

Frequently Asked Questions

All Homii Mobile products come with a 12-month warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use. For more information, please visit our Warranty page.

If you encounter a manufacturer defect within 7 days of delivery, contact our customer support at [email protected] to arrange a return or replacement. Ensure the product is in its original condition and packaging. For detailed instructions, please visit our Return Policy page.

We offer secure payment via Mobile Money (all networks) and bank credit/Debid  cards. Your financial information is processed securely and is not stored on our servers. 

Orders are typically processed within 1-2 business days and delivered within 2-5 business days across Ghana. For express shipping, delivery times are 1-2 business days. For more information, please visit our Shipping Information page.

To update your shipping address, log into your account and go to the account settings. If your order has already been placed, please contact our customer support team as soon as possible to update the address before the order is shipped.

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery on our Order Tracking page.

If you receive a damaged item, please contact our customer support team immediately at [email protected] with your order details and photos of the damage. We will assist you with the return and replacement process.

Yes, all our products come with a 12-month warranty covering manufacturer defects. For more details, please visit our Warranty page.

Yes, our customer support team is available to assist you with any queries or issues. You can contact us via email at [email protected] 

You can reach us by email at [email protected] or call our customer support team at [Your Phone Number].

Currently, we operate online and deliver nationwide. You can visit us at our office at AJ Plaza New Town Station Circle, Accra, Ghana.

Our office is located at AJ Plaza New Town Station Circle, Accra, Ghana. We serve customers across Accra, Kumasi, and nationwide.

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