FAQ
Frequently Asked Questions
What is the warranty period for Homii Mobile products?
All Homii Mobile products come with a 12-month warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use. For more information, please visit our Warranty page.
How do I return a defective product?
If you encounter a manufacturer defect within 7 days of delivery, contact our customer support at [email protected] to arrange a return or replacement. Ensure the product is in its original condition and packaging. For detailed instructions, please visit our Return Policy page.
What are the payment options available?
We offer secure payment via Mobile Money (all networks) and bank credit/Debid cards. Your financial information is processed securely and is not stored on our servers.
How long does shipping take?
Orders are typically processed within 1-2 business days and delivered within 2-5 business days across Ghana. For express shipping, delivery times are 1-2 business days. For more information, please visit our Shipping Information page.
How do I update my shipping address ?
To update your shipping address, log into your account and go to the account settings. If your order has already been placed, please contact our customer support team as soon as possible to update the address before the order is shipped.
Can I track my order ?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery on our Order Tracking page.
What should I do if I receive a damaged item ?
If you receive a damaged item, please contact our customer support team immediately at [email protected] with your order details and photos of the damage. We will assist you with the return and replacement process.
Are your products covered by a warranty ?
Yes, all our products come with a 12-month warranty covering manufacturer defects. For more details, please visit our Warranty page.
Do you offer customer support ?
Yes, our customer support team is available to assist you with any queries or issues. You can contact us via email at [email protected]
How do I contact customer support ?
You can reach us by email at [email protected] or call our customer support team at [Your Phone Number].
Do you have a physical store ?
Currently, we operate online and deliver nationwide. You can visit us at our office at AJ Plaza New Town Station Circle, Accra, Ghana.
Where is Homii Mobile located ?
Our office is located at AJ Plaza New Town Station Circle, Accra, Ghana. We serve customers across Accra, Kumasi, and nationwide.