If you encounter any manufacturer defects with your product, we offer a hassle-free return policy for replacement within 7 days of delivery. To be eligible for a return, the item must be in its original condition and packaging, and you must provide proof of purchase.

Eligibility for Returns:

• The product must be returned within 7 days of delivery.
• The product must be in its original condition and packaging.
• Proof of purchase is required.
• The product must have a manufacturer defect.

Non-Returnable Items:

• Items not in their original condition.
• Products damaged by misuse or accidental damage.
• Items returned without prior authorization.

How to Return a Product:

1. Contact Customer Support: Email us at [email protected] with your order details and a description of the issue. You can also call our customer support team for assistance.
2. Return Authorization: Our support team will review your request and provide a return authorization if the product is eligible. You will receive instructions on how to proceed with the return.
3. Shipping the Product: Send the product back to us at the following address:
   
   Homii Mobile AJ Plaza New Town Station Circle Accra,Ghana

   Ensure the product is securely packaged to avoid damage during transit.

4. Inspection and Replacement: Once we receive the product, our team will inspect it. If it is deemed defective, we will process a replacement or refund within 5-7 business days. You will be notified of the outcome via email.

Refunds:

• If a refund is approved, it will be processed and a credit will be applied to your original method of payment within 5-7 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges:

• If you need to exchange a defective product for the same item, please contact us at [email protected]. We will guide you through the process of exchanging your item.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For more information, please visit our Return Policy page. If you have any questions or need further assistance, please contact our customer support team at [email protected].